Frequently Asked Questions
Shipping & Delivery
How Long Does Delivery Take?
2 to 4 business days on average. If your order hasn’t arrived in the estimated delivery times, please contact our support team at firstname.lastname@example.org If your order hasn't arrived within 14 days of the date of original purchase, contact our support team for further information or a full refund on your purchase. (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
I've Placed An Order With Multiple Items Recently, Can I Combine Them Into One Package?
Since products are stored in several different warehouses, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once… Rest assured, they will get to you.
I've Put A Wrong Shipping Address And/Or Picked A Wrong Size/Variant! Can I Change It?
If this happens to you, email us as soon as possible, we will aim to resolve it. However, we can't guarantee this as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.
How Secure Is My Personal Information?
Cosy Gear adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Which Payment Methods Do You Accept?
We accept all major credit and debit cards. Visa, Mastercard and AMEX. We also support Apple Pay, Android Pay, PayPal and soon Amazon Pay.